best use case

Korea Post Smart Video Contact Center

Company
KOREA POST
Type
Public Institution
Scale
5 unmanned post offices in Korea
Solution
Smart video contact center SmileCC / CTI / Connection with PC, Smart phone, Video ATM/KOST
Background

The volumes of mail and parcel people sent on the post office has increased in the last 10 years. (1993-2003)

Korea Post opened the unmanned post offices because of increasing demand of quick and easy postal services.

That is available anytime and anywhere.

Benefits

- SmileCC, smart video contact center, offer all CTI functions. (call distribution logic/counselor state management etc..)

- It helps people who have trouble with device operation to understanding postal and financial services with video consulting.




<Korea Post Smart Video Contact Center>

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