기관 명
분류
구축 규모
도입 서비스
도입 배경
The volumes of mail and parcel people sent on the post office has increased in the last 10 years. (1993-2003)
Korea Post opened the unmanned post offices because of increasing demand of quick and easy postal services.
That is available anytime and anywhere.
도입 효과
- SmileCC, smart video contact center, offer all CTI functions. (call distribution logic/counselor state management etc..)
- It helps people who have trouble with device operation to understanding postal and financial services with video consulting.


<Korea Post Smart Video Contact Center>
관련 동영상